Contacting Innovyze

 

Innovyze Ltd Kestrel House Howbery Park Wallingford Oxfordshire, OX10 8BA United Kingdom Switchboard: +44 (0)1491 821400 Support Hotline: +44 (0)1491 821460

Innovyze operates a back-office customer database system, which is used to log support enquiries. Please contact the support team using the either Support Hotline or Support E-Mail Address as detailed above or using the Support Portal.

If you contact Innovyze by telephone you will be asked to supply a number of details:

• Your name
• Your company details
• Innovyze product name and version number
• Operating system on which the software is running
• The level of urgency of the problem
• A brief description of the enquiry, fault or problem

If you contact the support team by fax or e-mail, please include all this information. It will help us to deal with your request more quickly.

Once we have all these details, you will be given a Ticket Number. This is the reference number for your request and will be used in all further communications from Innovyze about the request. Please include this number if you contact us again about the same problem.

A Technical Services Engineer will then contact you in due course.

 

Innovyze Inc. 5281 California Avenue #200 Irvine CA 92617 United States of America Sales: +1 888 5545022 Support: +1 626 568 6869

Innovyze Inc. (HQ) 6720 SW Macadam Avenue, Suite 200 Portland OR 97219 United States of America Sales: +1 888 5545022 Support: +1 626 568 6869

You can reach Innovyze Inc. by phone, Monday through Friday or email us at:

Support Email: support@innovyze.com

Sales Email: sales@innovyze.com

Innovyze technical support can also be reached at the web links listed at the bottom of the page.

Or write to us at Innovyze Inc., 5281 California Avenue #200, Irvine, CA 92617.

We will seriously consider your suggestions for future versions of all Innovyze Products.

For international support, please contact your local Innovyze Inc. Certified agent.

We occasionally create interim updates that contain fixes and/or new features.

 

Innovyze Pty Ltd Suite 38, 75 Wharf St Tweed Heads NSW 2485 Australia Sales: +61 (0) 7 5506 5700 Support: +61 (0) 7 5506 5700

The Sales team e-mail address is sales-emea@innovyze.com

The registered office is: Innovyze Ltd Jacobs Well West Street Newbury Berkshire RG14 1BD United Kingdom

The principal trading address is: Innovyze Howbery Park Wallingford Oxfordshire OX10 8BA United Kingdom