Using the diagnostic tool set

Diagnostic tools are available on the Diagnostics group of the Tools tab.

These tools should be used only if issues are encountered when using InfoAsset Mobile. Users may be asked to provide diagnostic information to the Innovyze Support team to help identify the cause of these issues.

The diagnostic tool set allows users to perform several actions, as described below.

To show diagnostic information in the InfoAsset Mobile interface:

  1. Select Enable Diagnostic Information from the Diagnostics group of the Tools tab.

    2. This results in additional information being displayed in InfoAsset Mobile:

    • IDs (Application ids, form ids, network ids...) are displayed inside brackets in various places of the software. ClosedShow image
    • An additional Diagnostics context menu option GUID: is available for saved and completed reports listed under the Reports tab. When invoked, this option displays the report GUID to the user. The context menu also contains an Open XML file option that can be used to open the report XML file in the relevant editor. ClosedShow image

  2. To hide diagnostic information, deactivate Enable Diagnostic Information.

To view dynamic data from InfoAsset Manager choice lists or custom data sources:

  1. Select View from the Dynamic Data group of the Tools tab.

    2. The Dynamic Data dialog is displayed. Show image

  2. Select an InfoAsset Manager choice list or custom data source in the dialog.
  3. Click the View button to display the related permitted values. ClosedShow image
  4. Click OK to close the view.
  5. Back in the dialog, either select a different choice list or custom data source for viewing or close the dialog by clicking the OK button.

To open the location where log files have been saved:

  1. Select Open Location from the Diagnostics group of the Tools tab.

    A standard Windows Explorer dialog opens, showing the current log file directory. ClosedShow image

    2. Two encrypted log files should be available:

    • ErrorLog.txt - error log file
    • CommsLog.txt - communications log file

      Note: Communication logging needs to be enabled for the CommsLog.txt file to be generated.

    Both files can be sent to the Innovyze Support team to help diagnose communication issues.

  2. Close the dialog by clicking the Close dialog button.

To open the location where reports have been saved:

  1. Select Open Report Location from the Diagnostics group of the Tools tab.

    2. A standard Windows Explorer dialog shows the current report directory. ClosedShow image

  2. Close the dialog by clicking the Close dialog button.

Enabling communication logging