Server Status dialog (for InfoAsset Mobile)

This functionality is available only to Administrators and System Administrators.

This dialog is a modeless window containing tools for reporting on the status of the servers and updating a number of settings in one place, without having to use more advanced server interface tools. This dialog is very useful for diagnostic purposes.

It is organised in services tabs which provide a means of seeing the current status and control options where applicable (for example, InfoAsset Manager Interface: monitored networks, export choice list / GIS data, start and stop processing). Additionally, access to logged information (logged by the services) is made available as are restricted readings of events from the Windows Application Event Log pertaining to the specified or all the related mobile services.

The dialog is opened by selecting Server Status in the Diagnostics group of the Tools tab.

Alternatively, the dialog can be opened from the drop-down menu on the status bar when a server error is shown there.

Overview page

This page shows, by means of colours, the connection state to the server and the status of the server side components.

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Option

Description

Colour panels

Recent and current errors are graphically depicted for each service.

Green	Connection OK.
Orange	Warning (errors happened between an hour ago and 4 hours ago).
Red	Error (the server side component has failed).
Dark red	Recent errors (errors occurred within the last hour).
Yellow	Status unknown.

Clicking a colour shows the last error that has occurred for the related service. Show example message

When errors or warnings are found, an Acknowledge button is added to the message. Show example

Acknowledging an error clears the error message from the status bar.

Tip: There may be a short delay between an error being acknowledged and the status bar being updated.

Clicking the Acknowledge button launches the Comment dialog where optional comments may be entered. Show image

You can enter a comment. Clicking on OK saves the changes and closes the dialog.

A confirmation message is displayed. Show image

Clicking OK closes the confirmation message.

Start comms

Start/stop comms button. Use this button to manually start/stop the communications for a particular service (InfoAsset Mobile server, InfoAsset Manager server or Mail server) when the corresponding tab is accessed, or to refresh the Overview tab (which is refreshed automatically every minute).

Last Updated

Displays the date and time of the last update.

Server page

The Server page reports on the activity of the server and provides the server version number.

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Option	Description
Tree view & details panel	~
	Start/stop comms button. Use this button to manually start/stop the communications for a particular service (InfoAsset Mobile server, InfoAsset Manager server or Mail server) when the corresponding tab is accessed, or to refresh the Overview tab (which is refreshed automatically every minute).
Last Updated	Displays the date and time of the last update.
	Applies only to items that do not automatically update. When a section from the tree view is viewed (for example, Version or Event Log) for the first time the data is automatically read from the server. If the user returns to the same item after viewing something else, the information is preserved so that the user does not have to wait for the data to be reloaded from the server. This button is used to manually refresh the data.
Command Action menu	Available for the Control tree view entry and appears on the bottom right corner of the tab. Show image It allows you to send commands to the server. Available options are accessed via the down arrow and are as follows: Service Control \| Soft restart of this service - Reinitialise the service without a hard restart. Service Control \| Hard restart of "InfoAsset Manager Interface" service - Stops and starts the InfoAsset Manager Interface service.

InfoAsset Manager Interface page

This page allows users to see what is going on at the interface with InfoAsset Manager.

For example, a warning message will be displayed if an application is in edit mode (application publication failure) as outbound reports cannot be created for such an application. The error is logged for applications that have been in edit for more than 20 minutes or are in edit when the service is started. It is re-enunciated every hour thereafter until cleared. This error is flagged up in the usual manner on the Overview tab and the status bar.

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Option

Description

Tree view & list/details panel

Networks

In the Networks sub-section of the Settings section, networks can be made enabled (that is, monitored) or disabled in InfoAsset Mobile. If the check box adjacent to a network name is not ticked, that particular network will not be available for selection in the Select Network dialog.

Selecting the desired networks by ticking the adjacent check boxes then clicking the Refresh button will make the newly added networks available for selection by all users.

Context menu options:

Update network changes - Updates changes made to networks from the InfoAsset Mobile Server.

Export network list from InfoAsset Manager - Exports the list of networks on the InfoAsset Mobile Server.

Gis Units

The GIS units for the mobile map units are specified in a text file that is located on the server. These units can be set in the Gis Units sub-section of the Settings section on the InfoAsset Manager Interface tab. Show image

Custom Tables

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Start comms

Last Updated

Displays the date and time of the last update.

Server Management Refresh button

Applies only to items that do not automatically update.

When a section from the tree view is viewed (for example, Version or Event Log) for the first time the data is automatically read from the server. If the user returns to the same item after viewing something else, the information is preserved so that the user does not have to wait for the data to be reloaded from the server. This button is used to manually refresh the data.

Command Action menu

This menu is available for the Control tree view entry and appears on the bottom right corner of the tab.

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It allows sending of commands to the server. Available options are accessed via the down arrow and are as follows:

Service Control | Soft restart of this service - Reinitialises the service without a hard restart.

Service Control | Hard restart of "InfoAsset Interface" service - Stops and starts the server service.

Email and Approval page

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Option	Description
Tree view & details panel	The Email settings section allows configuration of e-mail accounts using one of these three protocols: POP3, IMAP, and Exchange. E-mail notification is particularly useful in the context of work order approval processing and constitutes an automated way of dealing with approvals. A test e-mail can be sent to a recipient using the Test section to check account settings. Keywords to be used in e-mail replies can be customised in the Keywords section for the Approve, Reject and (Put on) Hold actions.
	Start/stop comms button. Use this button to manually start/stop the communications for a particular service (InfoAsset Mobile server, InfoAsset Manager server or Mail server) when the corresponding tab is accessed, or to refresh the Overview tab (which is refreshed automatically every minute).
Last Updated	Displays the date and time of the last update.
	Applies only to items that do not automatically update. When a section from the tree view is viewed (for example, Version or Event Log) for the first time the data is automatically read from the server. If the user returns to the same item after viewing something else, the information is preserved so that the user does not have to wait for the data to be reloaded from the server. This button is used to manually refresh the data.

Administrative tasks